RETURN POLICY


We proudly stand behind the products we sell and value above all the customer and their experience. Therefore, if you want to return the item, it may be returned within five days after the
date you receive your order. All sales are final after five days.


To return an item you must notify Sydel & Sydel that you would like to return the item within five days
of its delivery date by contacting us at sydelandsydel@mac.com.


Sydel & Sydel must receive returned items within ten days of its delivery date. Any return received
after ten days may not be accepted.


All returns must be returned in the original condition including all packaging, boxes and paperwork.
Items cannot be worn, damaged or altered in any way. Items will be examined by our experts in
order to approve the return. Pending approval refunds will be processed by original method of
payment. Items that are worn, damaged or altered will be returned to you.


Special orders, custom made pieces and items listed as “Final Sale” are not eligible for returns or
exchanges.


SHIPPING POLICY


Sydel & Sydel offers FedEx Priority shipping for online orders delivered within the continental United
States. We charge for international shipping based upon the destination. All shipments are insured.
FedEx requires that all deliveries be made to a street address and not a P.O. Box. To protect your
shipment, FedEx requires a signature for all deliveries. To ensure on-time delivery, be sure someone
is available to sign for your package. We make every attempt to ship online orders within 48 hours,
however delays may occur as all orders are subject to verification for security reasons. We do not
ship on Friday, Saturday or Sunday. When your order ships, you will receive an email notification
with tracking information.


All orders are subject to verification for security reasons. If you are contacted, you will have 48 hours
to complete the verification process. If you do not respond within 48 hours, you will be notified and
the order will be canceled and refunded via the original payment method. For pre-orders, you are
required to pay 25% of the price as a deposit when you place your order. The balance, including any
shipping fees and taxes, will be charged when the product is ready for shipment. Please note, there
are no refunds for pre-orders.


PRIVACY STATEMENT


Your privacy is important to Sydel & Sydel. This privacy statement provides information about the
personal information that Sydel & Sydel collects, and the ways in which Sydel & Sydel uses that
personal information.


Personal information collection
Sydel & Sydel may collect and use the following kinds of personal information:


• information about your use of this website
• information that you provide using for the purpose of registering with the website

• information about transactions carried out over this website
• information that you provide for the purpose of subscribing to the website services

Using personal information
Sydel & Sydel may use your personal information to:


• send to you products that you purchase;
• supply to you services that you purchase;
• send you statements and invoices;
• collect payments from you; and
• send you marketing communications.


Where Sydel & Sydel discloses your personal information to its agents or sub-contractors for these
purposes, the agent or sub-contractor in question will be obligated to use that personal information in
accordance with the terms of this privacy statement.


Securing of your data
Sydel & Sydel will take reasonable technical and organizational precautions to prevent the loss,
misuse or alteration of your personal information.


Other websites
This website may contain links to other websites. Sydel & Sydel is not responsible for the privacy
policies or practices of any third party. If you have any questions about this privacy policy or
treatment of your personal information, please contact us at sydelandsydel@mac.com.

TERMS OF USE


Please read carefully the following Terms of Use before using the www.sydelandsydel.com Web site
(the Site). By accessing this Site, you agree to be bound by these Terms of Use. These Terms of
Use may be updated from time to time. If at any time you do not agree to these Terms of Use,
please do not use this Site.

COPYRIGHT


All content included in the Site, such as text, graphics, logos, button icons, images, audio clips and
software, is the property of Sydel & Sydel or its content suppliers and protected by U.S. and
international copyright laws. The compilation of all content on the Site is the exclusive property of
Sydel & Sydel and protected by U.S. and international copyright laws. All software used on the Site
is the property of Sydel & Sydel or its software suppliers and protected by U.S. and international
copyright laws. Permission is granted to electronically copy and print hard copy portions of the Site
for the sole purpose of placing an order on the Site or using the Site as a shopping resource. Any
other use, including the reproduction, modification, distribution, transmission, republication, display
or performance, of the content of the Site is strictly prohibited.


TRADEMARKS


All trademarks, logos, service marks and trade names are proprietary to Sydel & Sydel or other
respective owners that have granted the Site the right and license to use such intellectual property.

REGISTRATION, ACCOUNTS AND PASSWORDS

If you register and create an account on the Site you agree to be responsible for: (i) maintaining the
confidentiality of passwords or other account identifiers which you choose, and (ii) all activities that
occur under such password or account identifiers. You agree to notify Sydel & Sydel of: (i) any loss
of your password or other account identifiers and (ii) any unauthorized use of your password or other
account identifiers. Sydel & Sydel shall not be responsible or liable, directly or indirectly, in any way
for any loss or damage of any kind incurred as a result of, or in connection with, your failure to
comply with this section of the Terms of Use.

DISCLAIMER


In no event shall Sydel & Sydel or any of its affiliated entities or suppliers be liable for any indirect,
special, punitive, incidental, exemplary or consequential damages, even if Sydel & Sydel has been
previously advised of the possibility of such damages, whether in an action, under contract,
negligence or any other theory, arising out of or in connection with the use, inability to use or
performance of the information, services, products and materials available from the site. These
limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited
remedy.


PRODUCT INFORMATION

In some cases, merchandise displayed on the Site may not be available. Product prices change
often and may not always be current. All prices listed on the Site are subject to change without
notice. The prices displayed on the Site are quoted in U.S. dollars and are valid and effective only in
the United States. The particular technical specifications and settings of your computer and its
display could affect the accuracy of its display of the colors of products offered on the Site.

LINKS TO OTHER WEBSITES AND SERVICES


This Site may contain links to Web sites other than our own. Sydel & Sydel does not assume any
responsibility for those sites and provides those links solely for the convenience of our visitors.